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Tobermore Shortlisted at UK Customer Satisfaction Awards

By David McAllister
2 min read

Leading paving and walling manufacturer, Tobermore, has been shortlisted for a Customer Commitment Award (B2B) at the prestigious UK Customer Satisfaction Awards 2023. 

The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

Tobermore continues to go from strength to strength currently employing over 450 people and expanding further into the UK. Additionally, the company prides itself on investing in world-class technology that produces products of unrivalled quality for their commercial and consumer customers. 

At Tobermore, customer commitment is embedded in their DNA and is present in everything they do. Furthermore, like many family businesses, Tobermore cares about maintaining their ‘personal touch’ especially as they continue to grow. The company’s customer commitment is founded on ‘making it easy’ for customers to do business with them. 

As a finalist, the paving and walling manufacturer has been acknowledged as continually delivering their company values. “Our customers and people are at the HEART of everything we do.” These values are part of the day-to-day culture in Team Tobermore.

The key driver behind this customer commitment is the acknowledgment that without it’s valued customers, Tobermore would not be the incredible award winning company it is today. In recent years, Tobermore has found great success in adopting segmented teams. As a result, key messages and product propositions are tailored closely to individual customer needs and wants. 

ServiceSure is Tobermore’s unique package of B2B customer commitments. Therefore, this serves as internal standards and external customer promises.  ServiceSure is centred around delivering an efficient, consistent, and streamlined customer experience.

Tobermore’s customer commitment is demonstrated through our organisational structure which features teams that are solely dedicated to prioritising the customer. Each customer has a direct point of contact on hand to deal with queries and issues in a timely manner. 

David Henderson, Managing Director and owner of Tobermore, commented:  

We are absolutely delighted to be shortlisted finalists for the UK Customer Satisfaction Awards. At Tobermore, our customers and people are at the heart of everything we do. I am so proud that the exceptional customer service provided by our hard-working team is being recognised. To conclude, I would like to wish the other finalists the best of luck as we look forward to a wonderful awards evening in London next year. 

The UK Customer Satisfaction Awards ceremoney will take place on 7th March 2023 at Hilton Park Lane, London.

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David McAllister

David is the Digital Marketing Manager at Tobermore. He is involved in the planning, execution, analytics and optimisation of Digital Marketing activity to grow reach, engagement and sales for both the Commercial and Consumer markets.